FAQ
Can I see it in person before I buy?
Of course! My shop is open on Saturdays from 10am-3pm. If that doesn't work for you, reach out to me to schedule a weekday appointment! Book an Appointment
Do you offer a warranty?
Warranties are not available on liquidation items from retailers such as Article, Castlery, etc.
I offer a 5 year warranty for signature Couch Girl items only, like the Luxe Cloud, as well as items in the Auren Collection. When a warranty is available for a product, it will show up as an "add on" option on the product page. Discounts cannot be used on the warranty.
Can I return an item?
At The Couch Girl I take great care to ensure every order is delivered in excellent condition and meets our high-quality standards.
Once your furniture has been delivered, inspected, and accepted at the time of delivery, all sales are final. I do not accept returns or exchanges due to changes in preference, comfort, size, color, or configuration after delivery has been completed.
Please carefully inspect your furniture at the time of delivery. Any visible damage or concerns should be brought to our delivery team’s attention before they leave your premises.
Can you ship to me?
Right now I am able to offer delivery throughout California. Input your delivery info at checkout and you will get a delivery fee calculated for you based on your mileage from my warehouse! You can also select "free pick up" from my warehouse if you'd like to come grab your new piece yourself!
If you are located outside of CA, you can reach out to me for a large item freight quote!
An item I wanted sold out. Will you get more?
Our inventory is sourced from a variety of suppliers, and availability is never guaranteed. If you see a piece you love, we recommend purchasing promptly! Items can sell quickly and may not be restocked.
Are the colors shown in photos accurate?
I do my best to capture each piece as true-to-color as possible, though appearance may vary slightly in person due to lighting and screen display differences. I will always try to include customer photos and "real life" photos, sometimes sourced directly from the retailer, to portray the most accurate color. The lighting temperature in your home will always effect the true color tone of the product when it is in your home.
I missed the restock... :(
Oh no!! Inventory does go really fast around here. The best way to get notified when new inventory hits is to sign up for emails and texts! Then you'll never miss an update again! Click below to sign up for texts!
Add me! I dont want to miss out!
Still have questions?
Send me a message and I'll get back to you asap!